Occasionally, Device Stage might open but not display any or all tasks and information about the device. Here are some reasons why that might happen, and what to do if it does:. Note: If you connect a device to your computer that reportedly supports Device Stage but only AutoPlay opens , check with the manufacturer of the device. Find out if there are any software or firmware updates available that will make the device work with Device Stage, and confirm that the device actually supports Device Stage.
Device Stage might need your permission to download information about your device. Check to see if there's a message in Device Stage telling you that updated information is available, and then follow the instructions. Your computer might not be connected to the Internet. Device Stage can't download information about your device if you're offline. Try connecting the device later when you're online. Device Stage might be trying to download information about your device.
Wait a few minutes and see if Device Stage is able to find the information, especially if this is the first time you've connected the device to your computer. Device Stage will keep trying to download information about your device, even if the location where that information is stored is busy. If you don't want to wait, try connecting the device again later.
Windows 7 More Support for Windows 7 ended on January 14, We recommend you move to a Windows 11 PC to continue to receive security updates from Microsoft. To have Windows automatically download recommended drivers and icons. If you want to have Windows Update automatically check for the latest drivers and icons, here's how: Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
To install drivers and other optional updates from Windows Update. Here's how to do this: Open Windows Update by clicking the Start button. Notes: Windows Update tells you if an update is important, recommended, or optional.
Some updates require you to restart your computer. Windows Update will tell you if the updates were successfully installed. If Windows can't find information about your device in Device Stage. Here are some reasons why that might happen, and what to do if it does: Note: If you connect a device to your computer that reportedly supports Device Stage but only AutoPlay opens , check with the manufacturer of the device.
Need more help? Join the discussion. Was this information helpful? The Microsoft Download Manager solves these potential problems. It gives you the ability to download multiple files at one time and download large files quickly and reliably. It also allows you to suspend active downloads and resume downloads that have failed. Microsoft Download Manager is free and available for download now.
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